蜜桃导航

Home
Sleep apnoea therapy

    Impact of 3G mobile network shut down in Australia for your DreamStation device 

    Ditch the hose nose and sleep in any position you want


    Ditch the hose nose and sleep in any position you want


     

    We wanted to share with you an important update regarding Philips DreamStation devices. Your Philips DreamStation device may have come with a 3G cellular modem. As of the 28th October, 2024, Australia's 3G mobile network will be shutting down. This means that your therapy data won't be transmitted automatically through the 3G network to your sleep therapy provider.

     

    The 3G cellular modem does not affect the operation of your DreamStation device, and you can continue using the DreamStation for sleep therapy without the 3G cellular modem.

     

    Following the 3G network shutdown, you may experience an error message on your device. You can clear this by removing the modem as per the steps below.

     

    Ditch the hose nose and sleep in any position you want


    Ditch the hose nose and sleep in any position you want


    Step 1: Open the modem door.

     

    Ditch the hose nose and sleep in any position you want


    Ditch the hose nose and sleep in any position you want


    Step 2: Pull the 3G modem out and close the modem door

     

    Ditch the hose nose and sleep in any position you want


    Ditch the hose nose and sleep in any position you want


    You can continue allowing your sleep therapy provider ongoing access to your data by leveraging the DreamStation鈥檚 Bluetooth漏 connectivity together with the Philips DreamMapper app. To learn how,

     

    Want to stay updated on DreamStation 4G cellular modem availability and stockists? Register your interest here >

    Take charge of your sleep therapy

    Ditch the hose nose and sleep in any position you want


    Ditch the hose nose and sleep in any position you want


     

    Sleep apnoea therapy can help you reap the benefits of a good night鈥檚 sleep and be more active during the day, but sticking to therapy can be hard. The DreamMapper sleep therapy app1 can help you stay motivated. DreamMapper is a highly rated sleep therapy patient app enjoyed by users with an average rating of over 4.5 stars 2.

    DreamMapper

    Keeps you informed about your mask fit and therapy hours
     

    Keeps you connected to your provider by sending recorded data directly to your care team
     

    Easy goal-setting to track your progress and stay committed
     

    Education at your fingertips with videos and guides to learn more about sleep apnoea and get the most out of your equipment 

    Have an account?

    New to DreamMapper?
    It鈥檚 easy to get started


    Step 1:     Download the DreamMapper app and register your account.

     

    Step 2: Follow the prompts in the DreamMapper app to pair your DreamStation device.

    • When prompted, select and allow Bluetooth to pair DreamMapper with the DreamStation device.
    • To accept pairing on the DreamStation device, rotate the dial to 'Yes' and then press the dial to confirm.

     

    Step 3: Allow your therapy provider to remotely view your therapy progress by supplying them your registered email address, DreamStation device serial number and selecting to consent in the DreamMapper app.

    Things you can do

    Get feedback on your therapy progress every day

    DreamMapper lets you know how your night鈥檚 sleep went and how your therapy is progressing. It will also tell you if you鈥檙e not reaching your goals, and offers suggestions to get you back on track.

    Set custom goals you can track

    To help you stay motivated, you can use pre-set goals or create custom goals to give you something to work toward. DreamMapper will automatically track your progress and reward you when you鈥檝e hit your goals.

    Get advice and reminders

    On-demand educational videos and materials help you get used to new devices and masks, and give you easy access to tips on maintaining your equipment.

    You can also create reminders for when it鈥檚 time to clean or replace your equipment.

     

    Ditch the hose nose and sleep in any position you want


    Ditch the hose nose and sleep in any position you want


    Want to stay updated on DreamStation 4G cellular modem availability and stockists? Register your interest here >

    Frequently asked questions

    What is DreamMapper?

    DreamMapper is a mobile app that allows you to track your therapy progress so you can take an active role in your sleep apnea therapy. You can also access DreamMapper through any browser.

    What features are available in DreamMapper?

    DreamMapper provides feedback on your DreamStation therapy usage, mask fit and apnea hypopnea index (AHI). You can also access videos and guides to learn more about sleep apnea and your Dream Family sleep therapy equipment. You can also set custom goals and unlock achievements to stay motivated, and set reminders for when it鈥檚 time to clean or replace equipment.

    Do I need to have a Philips Respironics device to use DreamMapper?

    Yes. It is compatible with all Dream Family devices.

    Do I need to wear a Philips Respironics mask to use DreamMapper?

    No, although it is recommended in order to take advantage of the content available in DreamMapper.

    How to connect the Philips DreamStation device to the DreamMapper patient app via Bluetooth?

    Follow the prompts in the DreamMapper app to pair your DreamStation device

    How do I set up the Philips DreamMapper patient app

    For a detailed guide, download the PDF below

    How do I link my DreamMapper app to my sleep therapy provider?

    Your CPAP therapy provider can receive and review your CPAP therapy data remotely by linking with your app. If you choose to link, provide your email username and device serial number to your CPAP therapy provider. You will also need to consent to your Home Care Provder receiving your data by navigating to Settings in the DreamMapper menu, then Preferences. Make sure you open the app every day to ensure your provider is sent up to date information.

    What is needed for Bluetooth connectivity to work with a DreamStation device and what is the minimum phone firmware version needed for DreamMapper to operate?

    The DreamMapper app requires an Android and iOS/Apple smart phone with Bluetooth turned 鈥榦n鈥�, with the relevant software version (iOS firmware version 10.0 and up or Android version 8.0 and up).

    Where can I download the DreamMapper mobile app?

    The DreamMapper mobile app can be downloaded to your iOS (Apple) device at the iTunes store. For Android Devices, visit the Google Play store.

    Can DreamMapper be installed on an iPad?

    Yes. The DreamMapper app is available on all Android and iOS devices. In the App Store, search for DreamMapper under iPhone Only. The app will install and function on iPhone and iPad.

    I have an error message with a Failed status 1-X. How do I resolve this?

    Please remove the modem from your DreamStation to resolve these error messages. If you have other error messages, please contact Philips on 1800 830 517.

    Why has my DreamMapper app stopped updating?

    Check to see if there is an update to the app in your app store, and that your phone operating system meets minimum app requirements. Power cycle your DreamStation device and phone, before re-opening and syncing. Ensure that Bluetooth is turned on in your phone and DreamStation settings.

    What if I don鈥檛 have an email address?

    DreamMapper will accept any email address without requiring email address verification for example, patientname@email.com. However, should the patient need to reset their password, they will be unable to do so via an inaccurate email so ensure passwords and emails are recorded securely. We strongly recommend patients use their email address where possible.

    I am still having trouble with DreamMapper, who can I reach out to?

     

    Ditch the hose nose and sleep in any position you want


    Ditch the hose nose and sleep in any position you want


    For technical support email dreammapper.support@philips.com or for further assistance call Philips on 1800 830 517 in Australia (Monday-Friday 9am 鈥� 5pm AEST).

    References

    1. DreamMapper is available currently in the US, Canada, Australia, New Zealand and certain international locations.
    2. June 2024 review of Apple App Store and Google Play
       

    For informational purposes only, not to replace physician's directions.